Privacy Policy

1. Introduction

Manarsh (“we”, “us”, “our”) operates manarsh.in. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website or placing an order, you agree to this policy.

2. Information We Collect

Information you provide:

• Name, email address, phone number (at checkout)
• Shipping address
• Messages sent via contact form or WhatsApp

Information collected automatically:

• Browser type, device, operating system
• Pages visited, time spent, referring URLs
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

• To process and fulfil your orders
• To send order confirmation and shipping updates via email
• To respond to customer support queries
• To send abandoned cart recovery reminders (with your consent implied by providing your email)
• To improve our website and product offerings
• To comply with legal obligations

4. Payment Processing — Razorpay

All payments on Manarsh are processed by Razorpay Financial Solutions Pvt. Ltd., a PCI-DSS Level 1 certified payment gateway. We do not receive, store, or process your card number, CVV, or net banking credentials. This information is transmitted directly and securely to Razorpay.

Razorpay may collect and process your payment data in accordance with their Privacy Policy. We receive only confirmation of payment success or failure.

5. Cookies

We use cookies to improve your experience on our site. Types of cookies we use:

• Essential cookies: Required for the site to function (e.g. cart contents)
• Analytics cookies: Google Analytics — helps us understand how visitors use the site (anonymised)
• Advertising cookies: Google AdSense — used to display relevant advertisements

You can disable cookies in your browser settings. Note that disabling essential cookies may affect site functionality.

6. Google AdSense & Advertising

We display advertisements via Google AdSense. Google may use cookies to serve ads based on your prior visits to this and other websites. You may opt out of personalised advertising at google.com/settings/ads or via the Digital Advertising Alliance opt-out.

7. Data Sharing

We do not sell your personal data. We share it only with:

• Razorpay — for payment processing
• Resend — for transactional email delivery
• Google — for Analytics and AdSense
• Meesho / courier partners — shipping address shared to fulfil your order
• Law enforcement — if required by applicable law

8. Data Retention

We retain your order information for a minimum of 3 years for legal and accounting compliance. Abandoned cart records are deleted after 90 days. You may request deletion of your personal data by contacting us, subject to our legal retention obligations.

9. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at manarsh108@gmail.com.

10. Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting. We encourage you to review this page periodically.

13. Contact

Email: manarsh108@gmail.com
WhatsApp: +91 76969 08108
Hours: Monday – Saturday, 10am – 6pm IST